Now they are doing the Q&A Portion of the site:
Question: Can you address the BIG COSCO banner on the RP site and the tough way to find a specialist like us. Since the banner went up our calls stopped. We are the partyners that work hard selling MS products and they see Costco first and have to dig to find us. I had a Physicians office say they wouldnt buy it because if it was sold out of Costco it must be a chep system...
Answer: See our presentation today. We're making a major change to our web site soon.
Question: Hi Guys
Answer: Hi, Allen.
Question: No option to ‘go back to main menu’ if the voice recognition doesn’t work and sends you to the wrong person or if you reach someone’s voicemail and instead of leaving a message you want to go back to the main menu to choose another option. Right now the only option is to hang up and call in again
Answer: We will have a solution to this problem available soon.
Question: Vote by clicking in on your choice in the slide area...
Answer: ...no need to change seat color. Thanks!
Question: Is there anyway to answers someone elses phone that is ringing? I hear my phone ring when I'm not in my office, but I can't just pick up any phone and answer it
Answer: Jason. Not in Response Point 1.0. This is an important feature that we will be addressing in the future
Question: I have installed one
Answer: Thanks Jack
Question: We have installed an Aastra RP system. We easily connect the copper cable phone line to it and it is working just fine. Then we took the big step of attempting to connect a SIP to it through Binary Telecom. (Severa other RP Partners have recommended Binary Telecom). When we tried we only got failures. The error message we received is: The base unit could not validate the configuration successfully. Do you want to continue and save the configuratio to the base unit? If you clik No, you can go back in the wizard to review or change your settings. Error Code: 80ee000c Error Message: 0x80ee000c SIP Transction timed out. What did I do wrong?
Answer: Judi, We have not certified Binary Telecom for use with Response Point. We are familiar with BT and I have tallked to Tim Jackson several times. To make BT service work with RP you will need to configure your firewall to forward some ports to RP. Binary Telecom is doing a really good job of working with deployers to set up these systems for use with there service. I recommend you contact Tim or BT directly.
Question: Will you be implementing a day/night mode for companies that want a receptionist for the day and the AA for evenings. I guess this goes along with a business hours setting
Answer: Yes, we are currently working on that.
Question: - I wish there were ‘groups’ we could create. Currently you can only have the phone ring to one person or to multiple people at once. The only way we have a support group now is we’ve included the name “support” under their nicknames.
Answer: You can do this by creating a user of type 'group' and then add that user to all of the phones of people who would belong to the group. Because it is a user in the system, callers can ask for it by name, it can have its own voicemail box, and so on. We are working on a design for a true group (that is a 'container' for other extensions.)
Question: Any plans to add the capability for a caller to back out of voicemail?
Answer: Yes, we are working on that.
Question: What is the Voice Mail Storage Capacity in hours?
Answer: Tim, Lots. A minute of voice mail is "about" 30 kb of data. There is 100MB of memory dedicated to storing voicemail. That's 60 hours by my calculations.
Question: Would you post her info... I missed her namd and email, thx
Answer: Ann Marvin <a href="mailto:
annmar@microsoft.com"><span style="color: #006699;">
annmar@microsoft.com</span></a>
Question: Are any of the hardware vendors designing a "secretary" phone? I'd love to see a phone that could show if someone is on a line, etc.
Answer: Cliff, We are working on this feature set now. Aastra currently offers a side car for all of ther phones.
Question: How will you handle postal codes for Canadian resellers?
Answer: yes
Question: We need the ability to restrict long-distance but not local calls from phones, something likened to a dial plan
Answer: We've spent a lot of time discussing what we want to do with a dial plan, in the next version. I would like to discuss your needs in more detail. Please contact me by email - <a href="mailto:
phillip.garding@microsoft.com"><span style="color: #006699;">
phillip.garding@microsoft.com</span></a>
Question: when will you be able to support remote phones over vpn
Answer: Soon.
Question: Does the solution finder support canadian postal codes as well as zip codes?
Answer: this is the same solution finder used by all MS Partner programs, so yes it supports Canada.
Question: will var profile page be available for Canadian MS partners?
Answer: yes
Question: Will Ann's contact info be available?
Answer: <a href="mailto:
annmar@microsoft.com"><span style="color: #006699;">
annmar@microsoft.com</span></a>
Question: What was that deadline for the profile getting in again?
Answer: Please try to get it by 3rd week of Nov.
Question: contest applicable to Canada (Quebec?)
Answer: yes
Question: Any support for remote phones or remote offices in the near future (meaing someone having a phone at home)
Answer: We are working on a VPN-based solution in the near term, and eventually broader support through an Internet connection.
Question: how will the partners listing order be determined? Geography, size, cert, etc? How is this weighted?
Answer: sorted by zip code
Question: when will the conference phone be available
Answer: Paul, Conference phones are on thier way. I can't speak for Clearone because they are not here but I have one on my desk.
Question: Please un-hide the OEM results
Answer: all are about equal.
Question: no choice for just 2
Answer: oops, sorry!
Question: Can I pick 2 out of 3
Answer: oops, sorry!
Question: Does anyone have an answer for the "error: the certificate authority is invalid or incorrect" Error number: 0x80072f0d on the RP Admin with Vista 64bit?
Answer: Are you running Response Point SP1? There was a Vista bug that prevents our self-signed certificate installed on the Vista PC. We had a work-around in SP1 to resolve this Vista issue. There is chance this might be a different issue but I'd like to know which version of RP software you are running.
Question: I install many systems but would like to see software that you can have on any computer without the hardware so you can set up many units and then down load the configuration to those units
Answer: I'm not sure what you are asking for. Do you mean you want the base unit functionality that can run on any PC (without the base unit hardware) or a way to automate loading configuration onto our base units?
Question: Any plans for call history access from the response point assistant?
Answer: Yes, we have been working on how to provide this information from Assistant.
Question: Do any of the OEMs/distributors have a RP starter system to get going in the office
Answer: Aastra does have one. email me or <a href="mailto:
sales@aastra.com"><span style="color: #006699;">
sales@aastra.com</span></a> for more details
Question: Can we look forward to a solution to the voicmail 'jail' issue?
Answer: Yes, we are working on that.
Question: not sure if you already said this - will slides be available for download?
Answer: yes
Question: If there are multiple VARs in the same zip how will they be listed?
Answer: The new Partner Solution Finder will allow you to enter all the zip code areas that you service so your Profile will be viewable to customers searching by the area codes you enter. there is no limit to the amount of zip codes you may enter.
Question: Why a new profile? Why not use the MS Partner info we already provide, or is that what I just heard them say they are doing?
Answer: yes, it's the same profile the rest of the partner program uses. Sorry if we didn't make that clear.
Question: Are the D-Link phones speakers full duplex? if not is there a solution available for that shortcoming?
Answer: They definitely are full duplex
Question: What about call pickup functionality, so that a ringing line can be answered from any phone?
Answer: We are working on a solution to this in the next version.
Question: Can i get the name of the director from syspine
Answer: Bob Gordon (the person who spoke today)
Question: When should be be expecting the next update to RP? 1 year? 6 months? 18 months+??
Answer: Robert Brown is answering this now - a service pack in the next few months and the next release within the next year.
Question: Can you define sooner and later?
Answer: sorry, no specific dates being announced today, but our team is proud that we get things out pretty quickly. SP1 came out half a year after V1.
Question: Which of your service providers are providing service in Canada?
Answer: The partners who enter Canadian provinces in their new profile will be viewable to the end user looking for hardware and services near their location in Canada when using the new Solutions Profile.
Question: Does DLink plan on making a phone that is PoE capable?
Answer: Yes, our next phone in Q1 will have PoE
Question: when will the software allow an extension that is external.. My existing phone system can forward calls/extension to my cell phone.. It works like a Centrex system and does not take up a line inbound or outbound after the call is forwarded... Even Vonage can do this...
Answer: Daniel,
Question: Are these sooner/later items NDA? Can we mention them to customers?
Answer: today's presentation is not confidential
Question: what is call toast?
Answer: Call 'toast' is the little window that pops up on your desktop in the bottom right hand corner to alert you to an incoming call.
Question: Not sure if this has been asked but just wondering when you will enable analog line DID to extension mapping, which is already suppored via SIP trunks
Answer: We have discussed this many times. Are customers asking for this functionality? For those who want it, do they pay for the DID service from their phone company (that sends signalling ahead of the audio stream to identify the phone number that was dialed) or would you like to see the mapping between the port of the phone line adapter and a given phone number? (If mapping between the port and the number, that doesn't work reliably if you have roll-over lines.)
Question: Who should I contact to become a DLink reseller?
Answer: please call the following number. 1.888.DLINK-SI (1.888.354.6574)
Question: most important clients are asking me for is being able to intercom thru all phones speakers, not an external speaker
Answer: We are looking at this feature for our next short term release.
Question: IS AD integration being planned?
Answer: We have looked at this, and we will very likely do this in the future. We understand that this is important for integration with SBS.
Question: Service Providers in Canada are: bizphone.ca.
Answer: Service Providers in Canada are currently bizphone.ca. Two others are in certification at this point in time and will be announced when that testing is complete.
Question: can someone provide information on when call presence will be available on the handsets instead of just via the assistant software?
Answer: We are looking at this in the "later" release (key-system-like experience).
Question: Are you considering TAPI for RP?
Answer: Sadly No. Sorry.
Question: I think the port on the adapter should be able to be mapped to an extension, that should be the easiest way to solve this issue in the short term.
Answer: Yes, we have looked at this. How important is this to your customers?
Question: How many analog ports/phones will it support?
Answer: Tim, It will have 4 analog jacks. There is not a limit to the number of FXS devices that can be supported
Question: email addy to become an aastra partner again?
Answer: aastralink.rp@aastra.com
Question: The analog line to extension thing is important for some of my smaller customers. I was unable to sell Response Point to three customers already who just had 5 or 6 analog lines, 3 in a hunt group and one or two that go to a specific person. They aren't DID, but seperate incoming phone #s. They were routing some directly and cannot do that with RP.
Answer: Thanks. I'll take this back to the folks designing this functionality.
Question: Q. It is possible to mix and match, say a syspine base unit with 5 syspine phones, 5 Astra phones and 3 linksys phones on the same setup. Do you recommend this mix and match?Personally I believe one day a patch/update will arive that will break this so I am skeptical on doing this but would like your input on this point. thanks.
Answer: Jasminder, You are exactly right. I see it work all the time but each OEM does exhaustive testing against thier own hardware. There is no way for the OEM to test agains the matrix of possible deployment permutations however. Good Luck
Question: Yes, SP1 on the vista admin. (with the certificate error) Syspine worked on this problem with no solution. Do we have a support number straight to MS for RP issues? Or is Vendor support the only way to get RP technical Answers?
Answer: It is possible the same issue was fixed in 32-bit of Vista but not in 64-bit version. The problem happens rarely but does exist. We can work with you offline to pinpoint and resolve this if you can get your contact info to us.
Question: how much later will the softphone be
Answer: Softphone will be in the 'later' release (in about a year). See the "Response Point Roadmap" slide.
Question: The biggest objection I get is that people cannot see who's on the line on the phone itself!
Answer: Rob is taling about Key system behavior now. This is coming "later"
Question: Syspine unit won't support T1???
Answer: No, we won't do it. But Quintum will provide the general T1 gateway compitable with all Response Point platform.
Question: There needs to be a way for RP partners to test drive the VoIP services from each provider. We requested to test drive from Packet 8, but did not get a response.
Answer: Certified RP partners should be contacted directly for this opportunity.
Question: Any way to bump up the later release to Summer?
Answer: We understand that there is a lot of interest in these features, but we want to make sure that quality is rock-solid. Trust me, we'd like to ship sooner, too.
We are curerntly working to balance features vs. schedule.
Question: Sorry I meant to ask which of your VOIP service providers are currently supporting Canadaian installs?
Answer: It depends on the province in Canada - you can view providers at
www.microsoft.com/responsepoint/locatespecialist.aspx
Question: I really need a way to know which outside line is ringing. I have shown this to a number of small businesses who answer "Line 4" differently than they answer Lines 1-3 so the RP system doesn't work for them.
Answer: Key line emulation is coming in the "later" release
Question: Any word on whether the "Sooner" vs. "Later" release will require new hardware (e.g. base units) or will they work on existing base units? Also would like to suggest announcing a target date soon (even if features may be subject to change). This helps VAR's set up and price local service plans/packages around Response Point - also helps handle objections from buyers who want to know when new features may be coming.
Answer: "Sooner" will definitely work on current hardware. We would prefer that the "Later" release work on current hardware also, but we are still working out the requirements for the that.
Question: Will you be publishing an API? For application vendors for instance? Would be nice to see some call-back type functionality exposed via web services etc.
Answer: We are looking at this for the release next year. I'd be interested in hearing more about the exact scenario around this. Please email me at '
jaywaltm@microsoft.com'. Thanks. - Jay
Question: Support for Faxes on the FXS? Modems?
Answer: Yes. The quality of Fax over IP is highly dependent on the quality of the network and the service
Question: is there anyway to get loaner RP systems for us to play with
Answer: The Aastra regional mangers have loaner systems. We also have a discounted demo program as well.
Question: Any plans for T38 end point support?
Answer: T38 is carrier dependent. There are no plans at this time.
Question: Can we have a Text to speech addin for the automated attendent instead of using a recording
Answer: Our experience is that the qualtiy of TTS for longer recordings is not very pleasing (for the caller to hear). For longer prompts, like VM greetings, answers to Frequently Asked Questions, etc., the caller experience will be much better with a recording. We tried to make it simple to create the recordings by using the phones in the phone system. Do you have a need for specific recordings to use TTS?
Question: Are we going to be getting an add-in for Internet Explorer that will give "Click to dial" like a blackberry has?
Answer: We are looking at this for the later release next year. I'd be interested to hear more about your scenario if you might email me at
jaywaltm@microsoft.com
Question: I will respond to the API question. We use ConnectWise. I would LOVE to have the right contact pop up in ConnectWise for our service desk inbound calls based on CallerID. That is the type of API I would need.
Answer: Great, that would be there with what we are considering.
Question: The system support POTS and VOIP accounts at the same time, how customizable is the outbound dial plan in this environment
Answer: In the current version, this is controlled by which prefix you dial when you make a call (for example, you can set 9 to mean PSTN and 8 to mean VoIP). In the "later" release, the system will handle this automatically so that the admin can configure which service to use for a given type of call. For example, you can set all international calls to use VoIP and local calls to use PSTN.
Question: How about a fix for the auto-attendant to get rid of the "forwarding call" announcement the end user hears?
Answer: In the "sooner" release, this will be configurable.
Question: Great news on the Intercom feature in Sooner.
(this is not a questions)
Answer: thanks.
Question: When handsfree answer is supported, make sure it distinguishes between user and group calls. Right now, on the Syspine, if a group call rings several phones and one of those phones is set to handsfree answer, nobody else has the opportunity to answer the call.
Answer: Good feature ask!
Question: client has 4 lines and when someone hold a call, phones need to be indicate which line is on hold. which oem's phone has that feature?
Answer: This is Key Line emulation from "Later"
Question: are any of the vendors going to offer a phone with gigabit? Does Quintum have any loaner systems. I have been trying to discuss this with Steve Peckman but he seems to have dropped off the planet?
Answer: I will Follow up with Steve
Question: Is this entire presentation being recorded/available once it's finished?
Answer: yes
Question: We had many customers request music on demand. Can this be added to the road map?
Answer: I assume you mean controlling the music for parked calls? In SP1, we added the ability to hook up a custom audio stream that is used for parked calls.
Question: Are the ability to bail out of voicemail and call pickup from any phone in the "Sooner" or "Later" categories?
Answer: "sooner"
Question: Are the Syspine phones full duplex?
Answer: Yes, all Syspine phone are full duplex
Question: What about a database to block incomming calls?
Answer: see Robert's verbal answer
Question: Will the ability to remove the forwarding voice message be available to all user/group accounts?
Answer: SOONER!!!
Question: How about an autoattendant feature like 'press 1 for Support (which is tied to a group), press 2 for Sales (another group)', etc.?
Answer: As Robert answered, not in the "sooner" time frame. We have discussed this, however.
Question: What about integration with Active Directory?
Answer: We have been discussing this, and we will get to it. I can't say when this will fit into the roadmap, although it isn't in the "sooner" release.
Question: isn't the autoattendant feature like 'press 1 for Support (which is tied to a group), press 2 for Sales (another group)', etc.? Already there? You just record your own message?
Answer: You can put whatever you want into your message, but the AA doesn't support tying specific DTMF tones to certain actions. You would need your greeting to tell people to speak the name. For example, "To talk to sales, say 'sales'.)
Question: Any plans to make the custom "music on hold" the same/consistent with "music on park"? Meaning that it will provide the on-hold music regardless of whether or not HOLD or PARK is used.
Answer: This is a "later" feature. Oddly enough its harder than it sounds
Question: Somehow my Outlook Calendar had this meeting starting now, but it seems like you are well into it
Answer: Ken, the meeting is being recorded and you can replay the missing part later
Question: We are interested in your feedback. Please take a moment to fill in the survey at...
Answer: www.metricsthatmatter.com/student/evaluation.asp?k=1038&i=255101
Question: Can the RP be connected to the same line as a fax machine and still make the fax machine work?
Answer: Not terribly wise. Though technically possible. RP answers the call after the second ring rain or shine
Question: How can I get listed on your website
Answer: Go to
www.microsoft.com/responsepoint/specialist.aspx for steps and instructions
Question: SIPs in Canada. is there only one? Isn't NGT n Canada?
Answer: bizphone.ca
Question: I can help with Quintum questions -
peter_nelsen@quintum.com
Answer: thanks.
Question: Make that 3 Service Providers in Certificaiton, we signed tekvizions paperwork yesterday
Answer: thanks.
Question: Oh dear I lost my audio and video feed
Answer: please log in again
Question: Gigabit phones in the future?
Answer: Speaking only for D-Link, we definitely have plans for the end of 09. Other OEM's might have something coming sooner.
Question: I would appreciate you answering this question publlically not privately as you did. Is Syspine going to continue to distribute through Costco? I hear a lot about partnering, but Costco is NOT a small business partner I want to associate with. Here is the answer you gave me privately: Costco.com creates significant end user awareness for Response Point. Costco members are very devoted and perceive products and services offered thru Costco have high quality and excellent value. Many customers that find Syspine RP at Costco return to Syspine or the MSFT RP "Locate A Specialist tab" and ask about local specialist support. This brings a very diverse base of SMBs to the Syspine and Response Point reseller, where more sophisiticated applications like VOIP & network assessment lead to future managed services opportunities for the Syspine reseller. I think you said the YES you would continue to distribute through Costco. Is that correct?
Answer: See Syspine Bob Gordon for more details.
Question: In the same vane as the fax, what about allowing some filter on answer/don't a particular line. Yet allow use for outgoing
Answer: We have support for the opposite - you can configure a phone line adapter port so that it can't be used for outbound (leaving the line open for incoming calls). We haven't discussed providing the converse functionality.
Question: are Dlink or Aastra going to be selling through Costco?
Answer: D-Link will not. Since this is a business product we only sell through the channel
Question: did someone mention a "poor man's CRM?" What is it?
Answer: For using who have Office Outlook with Business Contact Manager (BCM), Response Point Integration enables the user to track customer contact history allowing businesses their first CRM tool. As a matter of fact, because Dynamics is also integrated with BCM - Businesses can take advantage of Connectivity (RP) and Accounting (Dynamics) to have a ramped up CRM.
Question: Is there a complete listing somewhere of all speech actions on blue button....currently
Answer: yes, see our help file in "Assistant"
Question: I just installed a Syspine and the client says if in assistant he dials another user, it rings them on speaker, then if the dialer picks up his handset, it doesn't move the speaker to the handset, he can hear the other user he dialed, but they cannot hear him.
Answer: If you pick up the handset, the voice will be transmitted by handset even you are in hand free mode. However, the receiving will still play by speaker, so people around you could all hear the voice.
Question: Do the D-Link systems support having both POTS and VOIP configured at the same time - I thought they did, but my supplier tells me they do not?
Answer: They do. We also support multiple PSTN gateways along with a VoIP/SIP Trunk account
Question: more customer facing advertizing - poll answer
Answer: thanks.
Question: NGT does not have service in Canada - sorry! It's on our "later" list.
Answer: thanks.
Question: I was a bit late - is there a timetable in place (and can you share it!?) for adding the switch to 'night mode' ?
Answer: timetable is "sooner" not "later". see the slides for more details.
Question: will we be able to ask questions via audio?
Answer: Because of the size of the audience, we request that your questions are written so that everyone can reference the answer for future reference.
Question: Road trip!!!
Answer: thanks.
Question: Will there be new security protocols created for response point or VoIP?
Answer: Security is one of Microsofts major concerns. Before we lauch product we go through a rigorous security review. Future features such as remote phones and and Branch office will be protected by state of the securty features of SIP, RTP and HTTPS
Question: Question: are Dlink or Aastra going to be selling through Costco?
Answer: D-Link will not. Since this is a business product we only sell through the channel **Dlink just became my favorite vendor!
Answer: Thanks
Question: Are you planning on providing the abaility to forward a voice mail from one user to another? This inability has been an issue with all four of our systems deployed?
Answer: yes, "later" rather "sooner"
Question: I am currently listed as a RP Specialist. How can I get listed as a RP Speciailist in two states? I live right on a border and have clients nearby in both states. I have asked this question before without getting an answer.
Answer: The new Solution Finder allows for multiple zip code and service areas in your Profile.
Question: Will chat fuctionality be built into the Assistant? Also will the new Outlook plugin allow right click to call?
Answer: yes, but details TBD
Question: I just joined the webinar. Is this being archived.
Answer: Yes and it is downloadable right now.
Question: Are their any plans to enhance the SG? Does anyone use it?
Answer: Do you mean the Security Gateway in Syspine system? The SG provide the DHCP server/VPN/Firewall... function. We don't have any plan to enhance the current SG module now. Let me know if you think anything good for SG. Thanks!!
Question: How will the remote extension functionality does (mentioned in the sooner release)?
Answer: check Robert Brown's blog posting (see the RP blog)
Question: Love the format
Answer: Me Too!
Question: Discuss how existing users will obtain and install upgrades....
Answer: I know from D-Link's side, we send eblast to all of our partners with the update, post on our website, support site, etc... Since it is a free upgrade we try to spread the word as much as possible.
Question: Does MS have any plans to expand RP's presence in the public eye? Commercials?
Answer: We have no plans for television ads at this time.
Question: Beta trials, how do we sign up?
Answer: TBD
Question: Will there ever be integration with Exchange UM 2007 or will there be some out of the box UM besides SMTP forwards that RP will offer?
Answer: We have been meeting with the UM team, and we are looking at this in the future.
Question: How is the current contest/marketing campaign going?
Answer: details soon
Question: is there going to be support for the mac via outlook and assistant?
Answer: There's not a current plan for this support; however, we have heard that it's possible (though not officially supported) to get the Assistant to run on a MAC via a windows emulator.
Question: Intercom feature in the Aastra phones works great!
Answer: Awesome
Question: Will RP allow an extension forward to a cell? like a centrex call transfer?
Answer: yes, do that today through the assistant
Question: It's been our experience that many of the people who are interested only need 3 to 7 telephones. Because of the cost of the base unit, it is not competitive with small key systems that are on the market. Any thought of lowering the price of the base unit some, or a way of providing a lower cost up to 10 or 12 telephones?
Answer: Yes we have plans to address this.
Question: Don't listen to the guy earlier, people do dig BCM.
Answer: thanks!
Question: What is the main benefit of SIP and SIP trunking on RP phones WE HAVE TALKED TO PROVIDERS AND GET VARYING ANSWERS sorry about the caps
Answer: SIP trunking provides a ton of value: 1) it typically pretty cheap. 2) Its easy to get extra numbers and additional services (such as DIDs and 1-800 numbers)
Question: How has the Costco promo sales compared to partner sales? Is the Costco promo still ending at the end of November? Is this still an 'Online Only' promo?
Answer: Costco pricing as been fixed and offered as a bundle solution. The number of sales, and subsequently the end user leads or inquiries, seem to be proportional to when the Syspine product is introduced on the Costco home page or following an email blast.
Question: As a CRM exclusive reseller... this would be a huge option... But Outlook would be a great first step
Noone likes BCM (single users, maybe)
Answer: The Office Outlook Business Contact Manager (BCM) integration is available now. And the CRM capabilities really is a feature for a small businesses that dosn't have a need for extensive CRM camapigns and more than customer communication history tracking.
Question: Aastra XML sample site is intriguing; any plans to release an XML dev kit?
Answer: This is a strictly Aastra feature that is ROBUSTLY supported by Aastra.
Question: Will there be a fix that allows the caller number to be displayed when forwarding a call instead of the office number that is forwarding the call?
Answer: We are looking at this for the "later" release.
Question: Will the RP demo still be available on the new website and any chance it will be updated to show the Aastra system? Also is that demo downloadable, in case you have a sales rep somewhere without web access
Answer: yes, plans organizing now for this
Question: when will you be able to press ) to get to an operator when leaving a VM?
Answer: In the "sooner" release.
Question: yes bcm is very cool and is going to get cooler in the next version of office from what i hear
Answer: thanks.
Question: Can MS/OEM's provide troubleshooting tips and guidelines so when VARs encounter the inevitable usage and call quality issues there is some resource to fall back on?
Answer: We are going to have video material for trouble shooting on-line
Question: Suggestion for "Dial Plans" - customers require 4 POTS in a dial 9 and another 4 POTS in dial 8,,,
Answer: In the "later" release, we will add the ability to group different PSTN ports into separate "voice services" and then control which calls go through which "service" via the dial plan.
Question: I'm a veteran CRM implementer - tried BCM - much prefer Dynamics CRM
Answer: Ideally, the user is best serviced by having both Response Point and Dynamics for a complete CRM solution if they have Outlook BCM
Question: Interesting the the out of band patch did not apply to the rp phones
Answer: RP phone (and ATA) firmware is available directly from the OEMs. Thier release schedule is NOT directly linked to ours. The OEMs tend to release more often then us so waiting for us to release is impractical
Question: how do I save the slide again?
Answer: The slide deck is downloadable and will be available in archives.
Question: I have two customers using the D-Link RP system that are asking whether a line activity can be added, i.e., light a light when line one is in use. Is this possible?
Answer: the PSTN gateway line LED should be solid if the line is in use. if you have another request please email
brian.nickell@dlink.com
Question: Yeah it would be a nice to have those demos downloadable versus going to You Tube. Just for quality reasons if nothing else. Thanks.
Answer: The second phase of the site redesign (go-live two weeks) will include a "For Partners" page with links to resources - including videos and demos.
Question: any plans for Spanish-speaking Software Add-in or something for Spanish Speaking Customers?
Answer: plans to release this in the "later" release.
Question: What is the functionality of importing outlook contacts at this time, does that import into only into an individual phone?
Answer: yes, it imports to an individual user.
Question: are there RP certifications available?
Answer: Yes. For details and contact information go to
www.microsoft.com/responsepoint/partners.aspx
Question: Six public sites for RP info, why not consolidate into a single source?
Answer: The second phase of the site redesign (go-live 2 weeks) will include a "For Partners" page with one complete source to all the resources and tools VARs will need
Question: Which RP phones are considered "carrier grade?"
Answer: all
Question: Will V2 Outlook integration include synchronization between email and voicemail, i.e. delete the email message and voicemail is also deleted?
Answer: No, this is not in the current plan.
Question: i will be covering network assessment and troublehsooting in webseminar #3
Answer: We have details and registration instructions later in this presentation
Question: I have the deck, but would really like to share the entire video with my RP support staff. Can I download the whole video?
Answer: Yes. The meeting is being recorded and will be available in archives
Question: Can you have different lines rout to different phones or groups
Answer: I assume you mean PSTN lines. This is basically DID support for PSTN lines. We are considering this for the "later" dial plan functionality. Do you have customers asking for this?
Question: Softphone capability coming?
Answer: The 'later' release next year.
Question: 'Support' isn't the best option. Ideally we could get common solutions wrapped up in a document or web page so we don't need to contact support. Low level technical info on protocols, system design, environment assumptions allows VARs to troubleshoot in the field.
Answer: True. And these resources should be available in the technical docs.
Question: Best MS conf call I have been on in 6 years as partner... love the vid!
Answer: Thank you Larry!
Question: Thanks all, this was great!
Answer: thanks
Question: Will there be a full duplex speakerphone available on the Aastra system other than the Clear One product? Meaning full duplex being built into one of their handsets?
Answer: Justin, the Aastra phones currently support full duplex operation on speakerphone.
Question: This meeting was excellent, and like the video panorama, Thank you
Answer: thanks!
Question: will we download presentation or wioll it be emailed to us after it is over? I can't download yet and have another appointment.
Answer: It will be available in archives later.
Question: Thanks for consideration of our requests.
Answer: thanks
Question: Thanks....very good forum
Answer: thanks!
Question: When you support multiple SIP registrations/Trunks.
Answer: We are working on this for the "sooner" release. We have spent a lot of time discussing how often customers will have multiple SIP trunk services. Are you seeing this in your customers? How often? Thanks.
Question: Will people who were in on the beta for SP1 have beta access to SP2?
Answer: tbd
Question: love the format, wish there was an easier way to chat/comment
Answer: Keep your questions coming. Even if we don't get to them in this meeting, QA will be posted for you to access in this presentation
Question: Any way to set an away time period during which an extension would be automatically forwarded?
Answer: If you mean... "Only forward calls between 2-3pm, but not othertimes" then no, we don't have that functionality. If that's something you'd like, please email me.
jaywaltm@microsoft.com. Thanks.
Question: Any explanation of why the time zone messed up in the outlook meeting notification?
Answer: Not sure Ken, is your Outlook set up to automatically configure the appt to your time zone?
END OF QUESTION & ANSWER SESSION 
