Sessions

Intensive content delivered in relevant byte-sized chunks you can easily digest and implement as immediate action items to enhance your SMB VoIP offerings to customers. Business topics are panel driven allowing plenty of opportunity for you to ask your questions.

KEY1 Trends & Opportunities in SMB Telephony (John Bailey)

The small and medium business market is exploding with growth and opportunity even in these challenging economic times. Customers realize the importance of investing in solutions today that will put them in the fore-front of their competitors when the economy rebounds. This educational session will explore the market opportunity and share with you techniques to make more sales, delight your customers and grow your business..

KEY2 The Future of VoIP for the Small Business (Mark Monday, Kerry McDonough)

It's just the start of the SMB VoIP revolution and you're unarmed to capitalize on the opportunity. Already early results show that data network professionals, while extremely excited about VoIP, DO NOT KNOW HOW TO SELL VoIP! (CAPS LOCK ON). This session will allow you to overcome your great challenge to successfully adding VoIP as a consulting offering to your SMB customers. If you plan to ride the VoIP wave, do not miss this session.

KEY3 Introduction to Microsoft's coud collaboration services offering - the Business Productivity Online Suite (Dharmesh Singh)

Dharmesh will talk about The Business Productivity Online Suite , a set of Microsoft hosted communications and collaboration solutions that is delivered to you and your customers as a subscription. This suite of enterprise-class services enables organizations of all sizes to improve their business productivity without the need to maintain a complex IT infrastructure of their own. Come and learn how your organizations could add value to your customers by leveraging this suite.

VoIP1 How To Sell VoIP in SMB – Overcoming FUD! (Matt Wilson, Matt Wass de Czege)

IP Telephony, SIP, QoS, VLANs, and Unified Communications are common every day terms for the tech savvy, but to the average business owner their meaning is lost. What features do businesses care about? Can VoIP really save SMBs money? And is the quality there yet? Learn what small businesses really care about from two of the most trusted names for quality, reliable VoIP Services. See live demos of the wow features that thrill the average small business owner, and learn how you can easily demo, sell and deliver a reliable, affordable service. Come away with a plan to add monthly recurring VoIP revenue to your existing portfolio, and for wowing your current clientele.
Additional content includes:

Small business misconceptions of VoIP and the challenges that creates when prospecting including key objections that small business bring up.
Positioning Ip Telephony with a small business owner in a way that maps to their key business objectives and in terms they can understand
Proposing in a way that emphasizes the value of your company and the solution your are providing.
Closing tactics and dispelling the FUD that TDM resellers plant in the minds of small businesses.

VoIP2 Security plus VoIP: a Winning combination (Ted Hulsy)

Tight security is a prerequisite for sound VoIP communications. Come learn how SonicWALL can help you deliver the winning combination for all your VoIP deployments. In this short session you will learn about the technical requirements for secure VoIP and how a SonicWALL VoIP firewall is the right choice for your clients. We will also explore the revenue and profit opportunity of pairing SonicWALL security with every VoIP deployment. Don’t miss our raffle prize: one lucky participant will leave this session with a new Google Nexus One.

VoIP3 Comparing SMB VoIP Solutions: On-Premises, Hosted or Hybrid (Doug Green, Ray Horak, Erik Langerway, Harry Brelsford)

There are many ways to arrive at the promises of VoIP – on-premises IP PBX with SIP trunking or a hosted IP PBX or some combination thereof. Within each of those, there are many options from brand-name IP PBXs to open-source appliances on the CPE side to BYOB and managed broadband offers on the hosted side. Discover the different options and how they compare in terms of cost, quality and complexity.

VoIP4 From (A) to (B): How one IT networking technology consultants became a successful VoIPer! (Daniel Williams, Bill Heinz)

Walk a mile in the shoes of a seasoned SMB technology consultant who successfully integrated VOIP offerings into his long-established data networking consulting/reseller practices. The speaker has a unique story to share and the result is the same: owning the ENTIRE SMB STACK at the customer site. Learn four pathways to implementing VoIP at your SMB customer sites, each with its own costs, risks and benefits. Listen to the strategies outlined in the presentation, question industry experts in each strategic area on the panel and leave ready to develop your company's Business VoIP strategy and increase your recurring revenue.

VoIP5 How to VoIP in SMB - Best Practices (Daniel Williams, Karl Palachuk, Jay Weiss, Doug Green, Bill Heinz)

This session will review VoIP basics. It will include real world conversations from recent Telephonation/SMB Nation Beer Summits with other SMB consultants. What are others doing? What are your fears and concerns? This session will take on an unconference style, participant-driven, open dialogue. You never know what your fellow participant has to share. We’ll review VoIP basics and best practices. We will talk about everything from LAN (Local Area Network), basic wiring, punch downs, CAT5/6 cabling. We will talk about WAN bandwidth needs and concerns. Which PBX VoIP phone system is right for your clients? The magic of remote extensions, Softphones and Bluetooth. We will cover the importance of a good auto attend structure. What troubleshooting skills are needed for VoIP? What questions do you have? We will help you get the answers to questions you have.

VoIP7 How to be a MSP in SMB VoIP (Matt Makowicz, Karl Palachuk, Jay Weiss)

Leading MSP thought leaders will daze and amaze you with a wide-ranging conversation about being a successful MSP in the SMB VoIP space. Is it really all about remote management and monitoring, recurring revenue and purchasing the right tools (or worse – licenses you never use)? Or is it about making the MSP model only an appropriate part of your business operations, investing in marketing your MSP practice and converting traditional clients to the MSP model. There will be plenty of time for questions to be answered.

VoIP8 SMB UC: Myth versus Reality (Tom Cross)

Unified Communications is billed as the ultimate business tool, combining voice, messaging, conferencing, presence, collaboration and video. What can’t it do? Find out what’s really available in the marketplace today, which vendors are leading the way and, more importantly, what it takes to deploy it successfully and cost-effectively for your business customers. Most importantly, how does UC play in the SMB space?

VoIP9 How to Get VoIP Certified! (Harry Brelsford, Chris Bangs)

There are numerous industry-wide and vendor paths to improve your VoIP technical skill set, validate your expertise and PROVE you know what your talking about. This panel discussion outlines numerous professional growth pathways that provide real ROI for you, the SMB VoIPer.

VoIP10 SIP Trunking for a Cost-effective Communication Solution (Parker Smith)

Looking for ways to reduce telephony costs? SIP Trunking is an ideal solution! With this packet-based service, customers are able to dynamically consolidate their voice and data needs over a single, IP network connection (circuit). Customers are also able to realize the efficiency and the cost-savings benefits as SIP Service Providers are able to consolidate and deploy domestic, international, and toll-free voice along with the video, email, Internet and other data needs through this service

Now is a great time to introduce your customers to the features and business value that can be realized through SIP Trunking. ADTRAN provides SIP Gateways offering proven SIP Trunking solutions for not only reducing immediate costs, but also ongoing savings each month.

Attend this informative session and learn how SIP Trunking offers compelling advantages for businesses large and small.

Hands on Labs

HOL1 NGT Hosted Digital Voice with cisco Small Business Pro - Technical Overview (Dave Ling)

The NGT Hosted Digital Voice with Cisco Small Business Pro Training includes:

Hosted Digital Voice Overview
  Hosted vs. SIP Trunking
NGT Network Overview

Hosted Digital Voice Call Flow
  Auto Attendant
  Hunt Group
  Shared Call Appearance

Hosted VoIP LAN Architecture Design
  Voice QOS
  Supported LAN Designs
WAN Assessment

Installation Tips and Tricks
  Installation Milestones
  Pre-Install Checklist
Cisco Phone Configuration

HOL3 Exploring Microsoft Online Services (Jim Glynn)

Are you curious about Microsoft Online Services? In this lab, Jim Glynn will demonstrate how to register for a free trial and how to explore the applications in the Business Productivity Online (BPOS) suite. This lab Jim will show you how to:

Install the sign-in application
Send and receive e-mail via Outlook and Outlook Web Access
Collaborate via SharePoint Online and Communicator
Schedule and host a web conference